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Help Center
General
Getting Started
Welcome to Sedunia
Who can use Sedunia?
How do I get started on Sedunia?
Sign up for a Sedunia account
Do you have any tutorials?
Introduction
Changes to Groups & Fundraisers
What happens to my existing Groups or Fundraisers?
What happens to my fundraisers after 31 March 2026?
What will happen to my data?
How can I save or download my group or fundraiser data? (If any)
Will my user profile be affected?
Missions
Hosting a Mission
How do I host a Mission?
Who can host a Mission?
How much does it cost to start a mission?
What is a Mission Waiver?
What is a Mission Impact?
How do I set the Mission location?
Where can I find my draft Missions?
How do I allow my Mission to be seen by the public?
When does my Mission go live?
How do I create a Private Mission?
How do I hide a Mission that I've already made public?
How do I delete Missions I've created?
I can't seem to upload a Cover Picture for my Mission.
What is Tagging a Group?
What are the additional fees for Paid Tickets?
Managing a Mission
How do I remove a participant who has signed up for my Mission?
How to transfer a Free or Paid Ticket?
How do I request for a refund?
When will I get payments for Paid Tickets?
How do I request for an early disbursement?
How do I manage and print my Participant List?
How do I customize the Mission Confirmation Email?
Why should I mark Participant's Attendance?
How do you generate a Mission Completion Report?
How do I show published missions on Sedunia on my official website?
Communicating in a Mission
How can I communicate with my participants?
Can I customize confirmation email once participants sign up for my mission?
I want to send a Thank You Message to my participants.
Join a Mission
How do I participate in a Mission?
I'm interested in a Mission but I can't select the ticket I want!
What is a Private ticket?
How do I view Missions that I've joined?
I have trouble purchasing a ticket
How do I cancel my registration for a Mission?
Can I transfer my ticket to others?
Can I get a refund for a Paid Ticket?
How do I confirm my Payment?
I've paid for a cancelled mission. How do I get a refund?
Do I need to print my ticket?
Why didn't I receive a confirmation email after registering for a mission?
After a Mission
How do I leave feedback for a Mission I joined?
Where can I view the Mission Report?
What is a Mission Report?
Can I get Sedunia to verify or prove my Mission participation?
Groups
How do I create a Group?
How do I create a Group in Sedunia?
How do I edit my Group's information?
Do I need a Sedunia account to manage a Group?
How do I add another Admin into my Group?
Can I delete my Group?
I want other Groups to be able to tag me in missions we collaborated.
I would like to send newsletter to all my group members. How?
What is a Mission Plugin?
Badges
How do I create a Badge? What are the guidelines?
Account & Profile
Account Settings
I cannot log in to my account. What should I do?
How do I update my profile picture?
How do I delete my Account?
How to change my account password?
My Profile
Campaigns
Campaign Basic
What is the overall campaign process?
Can I channel the funds to my personal bank account?
Can I include operation costs (eg. admin fees and salaries) into my campaign?
Can I channel the funds directly to the beneficiary's bank account?
Is there a maximum number of campaigns I'm allowed to run on this platform?
Can I request for expedited approval for my campaign submission?
Can I request for disbursement in stages or before my campaign is completed?
Can I edit the campaign details such as target amount or end date?
Why can't I insert photos?
Do I need an account in order to make a donation?
Do I need to submit any documents to create a campaign?
What's the benefit of using Sedunia as compared to running offline fundraisers?
What are the payment methods? Can people outside of Malaysia donate?
What will happen to my data?
All data will be deleted on the 30th April
